Nondiscrimination Statement

Reserve Care is committed to honoring the culture, values and wishes of all patients and families in our care.  As a recipient of Federal financial assistance, Reserve Care does not exclude, deny benefits to, or otherwise discriminate against any person based on race, color, national origin, disability, age, sex, sexual orientation, gender identity, or religion in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, or in staff and employee assignments to patients, whether conducted by Hospice of the Western Reserve directly or through a contractor or any other entity with which Hospice of the Western Reserve partners.

Reserve Care provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
• Qualified interpreters
• Information written in other languages

If you need these services, contact 216.383.2222.

If you believe that Reserve Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Mary Kay Tyler, Chief Quality Officer
17876 St Clair Ave.
Cleveland, OH 44110
800.707.8922
MKTyler@hospicewr.org